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Ticketing system and communication by staff was on point. It seems asif they called 5 to 8 people per queue in sections to enter the building. The treatment of people standing outside for hours in sun or rain is very poor. When I went to fetch my passport, … I weighted for 2 hours in the queue, … only to be told that their system is down. Queues and a wait are inevitable but once inside the department is organised and efficient. My smart card was ready in 2 weeks, very happy with Edenvale home affairs.
Coastal Hire is the leading small equipment hire franchise in South Africa with over 100 stores trading nationwide and in Southern Africa. Social distancing has been implemented via the necessary designated area and PPE equipment. Controlled access has been enforced at the entrances to ensure correct customer volume is adhered to at all times and our staff compliment is restricted. All equipment is sanitised upon leaving the premises and upon return. This is definitely the best home affairs office I have ever been to.
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Arrangements have been made for performing Salaah Alhamdulillah. Otherwise, the service delivery times are okay as per SouthAfrican standards. Check website for updated information before driving all the way only to be told applications can only be sent by courier. Branch manager does not want yo address customers when they make decisions.
We waited for about 45min with 6 applicants in front of us, one applicant took longer than the rest; issues with the form. When it was our turn, we were served in approximately 10min. Was there for a 1st ID Application. The Home Affairs lady at the reception was very welcoming and patient with the clients, one can tell that she enjoys her work. I unfortunately couldn't get her name. Why not get some signs so that customers know where to queue instead of them walking around in a daze of confusion.
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They only do ID and Passports by appointment but they are extremely fast. You start by the photo-booth, then the counters and finally by the cashier to pay your application fee. Regarding overall cleanliness the building is alright. Rather find out directly from the guys inside exactly what it is you need. Majority of the times that I have been here the system has been down. The average restoration time is one to two hours long.
Only later my brother's application they needed our mother copy of ID and Judy was quick to help and Mpho. Judy always keep me on the loop on the progress. She is passionate and very helpful and I believe she is one of the best employees that Nedbank home affairs in Rivonia ever had. Judy and team thank you for a great service and keep it up. I applied my smart ID on home affairs online system, booked my appointment . I spent about 10min, 5 min of service the rest was for waiting.
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The way this home affairs is so efficient, I was impressed with how many things are automated to make applications go faster. Once you receive your ticket the process is really quick, everything is digital so no physical forms to fill in. Moral of the story, book online, it is a simple process and the people who work there help you with the utmost haste. For people who need help quickly, just book at Roodeporte or Edenvale and you will get a spot the next day. What a pleasant experience, applied for an ID and Passport after mine were stolen, almost no paperwork or being asked to go from one place to the next.
The flag is torn to shreds and the Home Affairs board on the building is aged beyond recognition. Once inside helped by this kind lady Mrs Ngcobo very friendly and loves her Job 6 for her. Should be there at 6am to get early queue. Parking facily available but it will be filled up. Don't park outside as cops are continually giving fines. Forms are available and no need to print it out in advance.
Results for: Home Affairs Offices in Gauteng, South Africa
We have over 100 stores nationwide and in Southern Africa. Find a branch near you to start hiring. Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa.
They also issue identity documents, travel documents and passport. They are all pleasant and helpful. Definitely recommend the Home Affairs Randburg. Thank you for making my visit pleasant.
Smoother than expected-just have your paperwork in order. The pure schlep of it all-Whats the point in marking appointments if they are offline or cameras and systems don’t work. She kept us updated on why one of the applicants took longer than expected.
Went to get birth certificate done. Process was easy and received the certificate same day, one just needs to know all personal information of your partner should there be two parents. They need to provide shelter outside where the people queue, because we got drenched standing in the rain waiting in line. The experience is out of this world, and the staff are friendly and professional. I and brother went to update our biometric for the ID we did online and when we got there it took us less than 10 minutes and we were done.
This is a system that doesn't work! The person in front of me was also in the wrong queue. All of the people standing in the queues are not booking online and making their lives difficult unnecessarily.
To date I have been waiting 1.5 years for an unabridged Death Certificate. I have been back to HF Edenvale 4 times and still told they either don't know where it is or I must just wait. Super friendly and helpful staff as well as speedy and efficient service. Total time spent inside was maxinum 30min. Waiting period outside takes long and it's bit frustrating but inside help very fast and kind and professional staff assisting. Got there at 7am to apply for my passport left at 1pm.
We waited in the hot parking lot with no shade for three hours before being allowed inside the building. I was sitting next to a car trying to get some shade and felt faint. Once inside, I saw that of the 8 counters, only two were open. A huge volume of people, and only two people helping. At Coastal Hire, we always go the extra mile to offer our customers the best equipment hire experience.
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